The Ombudsman Program provides a way for residents in nursing facilities to express their concerns and have their complaints addressed. Ombudsmen ensure that a resident’s rights are upheld and quality services are provided. Residents of any nursing facility, family, friends, facility worker, or any other concerned individual, can contact an ombudsman. An ombudsman is available at all nursing facilities.
The Ombudsman Program also provides information to the public about the process of looking for an appropriate facility including information on admissions, funding and services.
North Shore Elder Services Ombudsman Program serves the community of Reading. If you would like to meet with a Nursing Home Ombudsman, call 978-750-4540.
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